Insights include data only for the images which have already been embedded as SmartFrames at least once. It means that you will not be able to see in Insights all the images you have uploaded to the Admin Panel, but only the ones which you have embedded as SmartFrames on your own website or any external website.

Please also keep in mind that an embedded SmartFrame has to be viewed at least once in order to be activated and trackable. For that reason, even if an image has been embedded but the SmartFrame has never been viewed on the webpage, it will not be available in Insights. In order to activate it, simply visit the page where it’s embedded and view the embed.

If you’re using a Web Component, there may be a small delay between when an embed is viewed and when it appears in Insights. If you still cannot see it after 24h, please contact us.

Activating embeds when internal traffic is excluded
If you have excluded your IP from tracking, you won’t be able to activate embeds from that IP. In that case, try opening the page where the SmartFrame is embedded using a different IP in order to activate the SmartFrames (you can also do it using a VPN client).