The Insights panel only includes data for images that have been embedded as SmartFrames on at least one occasion. This means you won’t necessarily see information on all the images you have uploaded to the Admin Panel, only the ones that you have embedded as SmartFrames, either on your own website or elsewhere.

An embedded SmartFrame has to be viewed at least once in order to be activated and trackable. For that reason, even if a SmartFrame has been embedded, information on it might not be available in Insights. To activate it, simply visit the page where it’s embedded and view the embed.

It may take a few hours after activating an embed for it to be visible in Insights. If you find it still isn’t visible after 24 hours, please contact us.

Activating embeds when internal traffic is excluded

If you have excluded your IP from tracking, you won’t be able to activate embeds from that IP. Try opening the page where the SmartFrame is embedded using a different IP to activate the SmartFrames. You can also do this using a VPN client.