To upload an image, simply click the Upload button in the Images panel and follow the instructions.

If you have a large collection of images to upload, you may want to use the SmartFrame REST API (available for Business customers). The exact storage space available for your images depends on your pricing plan.

Your original images are safely stored in the Amazon Web Services (AWS) Cloud and can be accessed at any time.

Once you upload an image to your Images panel, we automatically generate the encrypted SmartFrame datafile with the .sfi extension. These files are unreadable to normal image-viewing and -editing software, and can only be decoded with the decryption key contained in your SmartFrame Viewer script.

Uploading images with the SmartFrame API

Business customers can also use the SmartFrame REST API for bulk uploads, or request custom connectors to be built for them.

Contact us to discuss bespoke solutions or visit the Business integration section to learn more about the SmartFrame API.

Supported image formats

You can upload image files in JPEG, TIFF or PNG formats to SmartFrame. Please note that alpha channels in PNG files are not currently supported.

Maximum file size

The maximum file size of a single image that can be uploaded to SmartFrame is 50MB.

Minimum image resolution

SmartFrame will never upscale your images, so you should make sure that the original images you upload have a resolution sufficient for modern displays (at least 2000px wide for photos). The size of the original image will not affect the page-loading speed, but if the image is too low in resolution its quality may suffer on large displays, and may also limit the performance of the Hyper Zoom feature.

External image sources

It’s possible to upload images to SmartFrame via external platforms or plugins, such as the WordPress Image Compression and Security plugin.

If you upload images from more than one source inside your Admin Panel – such as SmartFrame API and the WordPress plugin – the upload source will be displayed next to the image. You can turn off this function by deselecting the Display Source option in the Images panel.

Depending on how they were uploaded, some of these images may have different permissions. Some functionalities such as deleting images or editing metadata may not be available for these images too.