If you need to reset your password for any reason, please follow these steps.

  1. Click on the Forgot password? link below the form that you normally use to log in to your account
  2. Enter the email address to which your SmartFrame account is registered and click on Reset password
  3. Check your inbox – you should receive an email titled Password reset
  4. Click on the link in the email, as per the instructions
  5. On the page that opens, type in and confirm your new password before clicking on Set a new password. Please remember that this needs to be at least six characters in length
  6. Log in to your account with your email address and new password