To request an account downgrade, log in to your account and select your name in the top-right-hand corner. Now click on Billing and selecting your downgrade.
Once you do this, you will receive an email from us that confirms your request is being processed.
Please keep in mind that processing the account downgrade can take up to seven business days. During this time you should not exceed the storage limit of the lower plan, or else your request will be canceled. Should that happen, you will be informed about this in a separate email.
After the account downgrade is successfully processed, your next payment will be updated to match the lower plan. Please keep in mind that if your request is still being processed on the billing date, you will be charged for the higher plan.
Only the account owner and administrator can request a downgrade.