You can set a site to be your home site in Account settings. Multiple home sites are also permitted.

Once you define your home site, you’ll be able to filter the results in Insights to show or hide the data coming from your home site. Additionally, in the Insights Embed Report, a home icon will be displayed next to all SmartFrames from this site.

All embedded SmartFrames fall into one of two categories: onsite embeds and offsite embeds. So what is the difference?

On-site embeds

An onsite embed is any SmartFrame that has been embedded on your home site. This is the domain you have specified in your account as being your own, such as your personal website or blog, or a business website. Our home site, for example, is smartframe.io.

Offsite embeds

An offsite embed is any SmartFrame that has been embedded away from your home site. This will usually be a SmartFrame that someone else has embedded on their website or blog by copying the embed code within your SmartFrame, although any SmartFrame that you yourself have embedded somewhere other than on your home site would also be classed as an offsite SmartFrame.

How do onsite and offsite SmartFrames differ from each other?

Onsite and offsite SmartFrames largely appear and function in the same way as each other, although there are differences.

The main difference is that onsite embeds display a Caption, whereas offsite embeds show both a Caption and Attribution.

Offsite embeds also show default SmartFrame styling at all times, whereas onsite embeds can be customized to the user’s preference. The table below shows these main differences.

Full-screen mode is available both in Onsite embeds and Offsite embeds.

Etc.

The post Setting up a home site appeared first on SmartFrame.

What is a sandbox?

A sandbox is a copy of your production environment, albeit one with reduced functionality and storage. It is designed specifically for testing and development.
You can switch between this and the production environment at any time.

How do I access the sandbox environment?

If you would like access to a sandbox environment for your account, simply contact us and we will enable this.

How to switch between production and sandbox environments

To switch to the production environment from a sandbox environment, simply log out of your account and log back in again. 

Please note that any changes you make in a sandbox environment that you wish to implement in your production environment will not automatically be carried over. You will need to make these same changes once again when you are logged in to your production environment.

The post Sandbox environment appeared first on SmartFrame.

The post Reset your password appeared first on SmartFrame.

• Payment couldn’t be processed because of an invalid or expired payment method
• An account user has violated the Terms and Conditions

If your account is suspended, you will immediately lose access to the main panels such as Images and Control.

If there is a problem with your payment, you will still be able to log in and update your payment details in Account settings. If you do so within 30 days of your account being suspended, full access to the Admin Panel will be automatically restored.

The post Suspended accounts appeared first on SmartFrame.

Please contact us if you have any problem finding a historical invoice, or if you need to update the details on an invoice that has already been issued.

The post Where to find your invoices appeared first on SmartFrame.

You will need to type in your current password before providing a new one, and this must be at least six characters in length. Once saved, this change will be effective immediately.

What if I don’t remember my current password?

If you do not remember your current password, and you cannot log in to your account, you will have to reset it. To do this, click on the Forgot password? link you see when you normally log in to your account.

The post Change your password appeared first on SmartFrame.

Step 1

Log in to your account and click on your account name in the top-right-hand corner of the Admin Panel before selecting Account settings.

Step 2

Click on the Delete this account button.

Step 3

Confirm that you wish to delete the account by emailing your request.

You will be sent a confirmation email once we receive your request, and your account will be deleted within seven working days. You will receive a further confirmation email once this has been completed.

Deleting your account means that all your uploaded images and SmartFrame images will be removed. If your SmartFrame images are still embedded anywhere, they will be replaced by this image:

<script src=”https://embed.smartframe.io/7d0b78d6f830c45ae5fcb6734143ff0d.js” data-image-id=”no_longer_available_1638199550778″ data-width=”100%” data-max-width=”2263px” data-theme=”help-center

The post Deleting your account appeared first on SmartFrame.

For example, if your first SmartFrame payment was made on 10 July, future payments will be scheduled for the 10th day of subsequent months.

The post Payment schedule appeared first on SmartFrame.

Standard and Professional plans

Business plan

The post Exceeding the storage limit on your account appeared first on SmartFrame.